Quick help for customers and providers.
Where can customers see provider responses?
Open Customer account and select Provider responses to my reviews. An alert shows how many responses you have not read. Open the section to read them and mark them as read. The email button opens this same section after you sign in with the customer account that posted the review.
How do I post a review?
Sign in with your customer account. Open a provider profile, choose your stars, write your experience and check the declaration that you personally used the business. Select Post review. After a successful save, you return to Find a provider. Missing fields or an error keep you on the form. You cannot review your own business or review the same business twice.
Where do I see and respond to customer reviews?
In your provider dashboard, select Customer reviews and ratings to open the review list. Select it again to close the list. The newest reviews appear first, with the customer name, stars, comment and your response. Enter your response and select Post response. A successful reply returns you to Find a provider; it does not change the customer comment or stars. The dashboard shows up to 100 recent published reviews.
Can a provider rate a customer?
A provider with active membership can rate a customer after that customer reviews the business. Open Customer reviews and ratings, choose stars, describe your experience and check the required declaration. Select Post customer rating. After it saves successfully, you return to Find a provider. These stars and comments are visible only to providers with active membership whose businesses the customer has reviewed. Customers cannot see or respond to these ratings. Your public response to a business review is a separate action.
How do review emails and their language work?
New customer reviews notify the provider at their account email. Provider responses notify the customer who posted the review. Use the email button to open the review; sign in if requested. Notifications are in English by default. Select Español in Language / Idioma while signed in to receive future review notifications in Spanish. Check your spam folder if an email is missing. Links currently open the website; opening the installed native app directly is not available yet.
My provider dashboard is stuck loading.
Check your connection. If the profile cannot finish loading, select Retry loading profile when it appears. If an older tab is frozen, close that tab and open the provider dashboard again. Sign in if requested. If the problem continues, send the page address and the error message through the support form below.
Why are my saved declarations hidden?
Declarations you already accepted are saved with your provider profile and hidden when you edit it. First-time declarations, or declarations requiring a new acceptance, must be checked before saving. New service and photo upload forms have their own required confirmations.
What do profile visits and phone clicks mean?
Interest in your business shows profile visits, phone clicks and email clicks for the selected period. A click shows interest; it does not confirm a completed call, message or job. These totals do not identify the visitor or provide a customer phone number for callbacks. Select Refresh activity to update the counts.
How do I find the right service area on the map?
Select the exact service you need, then enter a ZIP code or choose a state and city. Landscaping and Lawn care are separate categories. A business may offer different services in different locations. The directory refreshes about every 10 seconds while visible, and when you return to it. Providers with published reviews appear first among matching results. Check the provider service area before contacting them.
Where do I sign in or sign out?
Sign in appears at the top when you are signed out. When you are signed in, Sign out appears at the bottom of the page. Sign out before using a different customer or provider account.
I cannot sign in or forgot my password.
Use the email address you registered with. If you forgot your password, request a reset email and check your inbox and spam folder.
I have not received my confirmation email.
Check your spam folder and make sure you entered the correct email address. You can request another confirmation email below.
How do I add another profession?
Open your provider dashboard and select Add another job or profession. Complete the service form, choose the services and location, accept its declarations and select Save service. Additional services must belong to the same registered business and share its membership.
My profile will not save or my photos will not upload.
Complete the required fields and accept the declarations before saving. Select at least one profession and enter five-digit service ZIP codes. Save your business details before uploading files.
Photos must be JPG, PNG or WebP, up to 8 MB each. Videos must be MP4 or WebM, up to 25 MB each. Your portfolio allows 12 files total, including up to 3 videos. Check your gallery before retrying an upload.
Why can I not find a provider or see my listing?
Anyone can browse providers. Sign in to open a profile or contact a business. Try another service or location if there are no matches. Providers should check their saved professions, service ZIP codes and membership status.
How does membership work?
Eligible new providers receive three calendar months free from their first profile activation. Continuing afterward costs US$25 per month for the same profile, including all selected professions. A subscription starts only when you authorize it through Stripe.
How do I open a review email in the app?
Tap the review link in your email, then choose Open app or Continue on website. Install app version 0.4.0 or later to open the native review screen. If you are signed out, use the same account that received the email. Your original review and the provider response are public; the customer cannot reply again to that response.
